Navigating Difficult Conversations with Clients (1 hour) (NT)

Overview

When you’re working with clients, it’s not always smooth sailing (though we wish it was). Often we need to have difficult conversations. Whether it’s to overcome objections, negotiate a new contract, or manage a conflict, these conversations can be navigated successfully with the right tools. This workshop gives you those tools and an understanding how how the human mind works when it comes to processing communication in difficult situations.

Highlights

Communication Negotiation Conflict Persuasion Management Leadership Customer Service

Designed For

Business Professionals

Objectives

Understand the types of conflict and complaints that come your way and how to adjust your communication to each Learn tips for diving into the root of a conflict by asking strategic questions to help you better navigate when obstacles arise Gain a three-step framework for helping you structure your messaging during almost any difficult situation

Notice

“Adding to Calendar” does not register you for this event. Please either register online by clicking “Add to Cart” or contacting OSCPA at 503-641-7200 / 800-255-1470, ext. 3. Thank you!