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VERSION:2.0
PRODID:
BEGIN:VEVENT
UID:156831imp
DTSTAMP:20260530T225951Z
DTSTART:20261229T210000Z
DTEND:20261229T215300Z
SUMMARY: ProActive Response Group De-Escalation Training (1.2 hours) [NT]
DESCRIPTION: In today&#39\;s workplace\, employees are faced almost daily with customers or teammates that may have needs or concerns that we are forced to handle. Though many of these situations are easily dealt with through simple communication skills\, others may become heated and\, in some instances\, violent. Today we will discuss healthy ways to de-escalate a wide variety of potential issues\n 
CLASS:PUBLIC
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