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VERSION:2.0
PRODID:
BEGIN:VEVENT
UID:155712imp
DTSTAMP:20260613T193349Z
DTSTART:20261029T200000Z
DTEND:20261029T205300Z
SUMMARY: ProActive Response Group De-Escalation Training (1.2 hours) [NT]
DESCRIPTION: In today&#39\;s workplace\, employees are faced almost daily with customers or teammates that may have needs or concerns that we are forced to handle. Though many of these situations are easily dealt with through simple communication skills\, others may become heated and\, in some instances\, violent. Today we will discuss healthy ways to de-escalate a wide variety of potential issues\n 
CLASS:PUBLIC
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END:VCALENDAR