VitalSmarts® Crucial Conversations Training® – NEW! (2 days)

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Jan 29, 2019 - Jan 30, 2019

Registration: 7:30 AM / Program: 8:00 AM - 4:00 PM


Member Fee: $469.00
Nonmember Fee: $569.00

Available Discounts

AICPA Member: None
Full time Accounting Educator: -234.00


VitalSmarts® Crucial Conversations Training® provides high leverage skills for effectively holding conversations where there are high stakes, opposing opinions, and strong emotions. These conversations – when handled poorly or ignored – lead to strained relationships and dismal results.

Have you ever been in a meeting where no one is willing to voice his or her real feelings about the project or situation? Have you ever wanted to speak up, but, for one reason or another, you didn’t? Crucial Conversations Training® teaches how to create a culture of dialogue and candor – a culture where people can make high-quality decisions and then act on those decisions with unity and commitment. 

"It's given me tools to approach conversations in a more tactful and productive way."
— Michelle Hooten, 2018 OSCPA Leadership Academy Alumni

Designed For

Anyone looking to enhance their business and personal communication skills.


You will learn how to:
  • Resolve disagreements
  • Build acceptance and overcome resistance
  • Foster teamwork and better decision making
  • Speak persuasively, not abrasively
Throughout the training you will have the opportunity to apply Crucial Conversations principles and skills to real life challenges you may be facing. To make your training experience as beneficial to you as possible, you should come prepared with a few potential crucial conversations in mind that will help you fully apply the skills you will learn and measure the effectiveness of the training.

Major Subjects

VitalSmarts® Crucial Conversations is a course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics—at all levels of your organization. By learning how to speak and be heard (and encouraging others to do the same), you’ll surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.


Phyllis Barker

Phyllis Barker is the Vice President/COO at the Oregon Society of CPAs (OSCPA). She conducts operational management of the Society's and affiliates' financial and business functions. Barker oversees member services, marketing & communicaitons, finance, technology, and peer review. She also serves as the HR administrator.

Phyllis serves as the Secretary/Treasurer of The OSCPA Educational Foundation and is on the Board of Trustees for the OSCPA Group Health Trust.

In addtion, Phyllis has completed Vitalsmarts trainer program for Crucial Conversations.

Phyllis graduated with honors from Averette University with a degree in Business Administraiton. She also received a Associate Degreee in Accounting from J. Sargeant Reynolds Community College in Virginia.

After spending 8 years as a paraprofessional for both a local and national firm, Phyllis moved to join the world of not-for-profits. She joined OSCPA in 2001.